FUNMI

Due to the nature of our products, refunds are prohibited and all sales are final. 

Customised orders cannot be returned or exchanged under any circumstance.

Cancellations

Orders may be cancelled provided that they have not yet been dispatched. If you would like to cancel your order please contact us via email within 24hrs at therawhairstore@gmail.com. Please do this as soon as possible in order to ensure your cancellation is successful.

Our custom units take a maximum of 25 working days. Your order can be altered for up to 24 hours after payment. This doesn't include shipping time which depends on location. Usually 3 - 4 days.

We use tracked and signed for services to ensure you receive your package safely. You will receive a tracking number via the purchase email once it has been dispatched.

Some countries do require custom charges on orders this must be paid for by the recipient. The Raw Hair store is not responsible for these charges and have no control over the costs, as customs policies and import duties vary from country to country.

If you are unavailable to take delivery of your parcel, the courier will leave a delivery card.

Orders will not be delivered on public holiday dates in your country,therefore delivery should be expected to arrive the next working day.

If you do not receive your order during the time expected, after receiving tracking details. Please email therawhairstore@gmail.com

The raw hair store will no be held responsible for any lost or stolen parcels as a result of delivery instructions provided to the courier

Please check your email for your wig form 24 hours after your purchase